Complaints

Last updated 17th October 2026

We want every introduction to go well. If something hasn't, please tell us so we can put it right.

About our service

For a complaint about One Good Accountant itself, for example how we handled your enquiry, who we introduced you to, or something on this website, email privacy@onegoodaccountant.com with "Complaint" in the subject, call 01284 834216, or write to Abbeygate Accountancy Ltd, Unit 27 Station Hill, Thurston, Bury St Edmunds, Suffolk IP31 3QU.

Tell us what happened, when, and what you'd like us to do. A director will look into it personally. We'll acknowledge your complaint within 5 working days and aim to give you a full response within 28 days. If it will take longer, we'll tell you why and when to expect it.

About an accountant's work

Once you engage a firm, the work is covered by that firm's own engagement letter and complaints procedure, so please raise it with them first.

• Abbeygate Accountancy: contact privacy@onegoodaccountant.com. If you're still not satisfied after Abbeygate's final response, you can take it to AAT, Abbeygate's professional body.
• Our partner firm: follow that firm's complaints procedure. If you're not satisfied, you can go to its professional body, which it must tell you about. Please also let us know, because we review our partner against our standards and take complaints seriously.

About your personal data

Tell us first at privacy@onegoodaccountant.com. You can also complain to the Information Commissioner's Office at ico.org.uk.

Also see: Privacy notice · Cookies · Terms of use · Complaints · Accessibility